Cut costs, boost productivity, and optimize every agent’s performance—fast.
With Verint
Workforce Management (WFM), you can transform your contact center into a
high-performance operation powered by automation, forecasting, and real-time
insights.
Workforce Management that Drives Real Results
The Problem: Unoptimized Workforce, Lost Opportunities
Your contact center is facing:
Inaccurate forecasting and staffing inefficiencies
High costs due to manual scheduling
Burnout from inconsistent workloads
Poor visibility into agent performance
Decreased customer satisfaction due to long wait
times.
It’s time to replace manual processes with smart automation and predictive planning.
The Solution: Verint Workforce Management Software
Verint WFM is an advanced workforce management system that automates scheduling, forecasting, and performance tracking for contact centers and back-office operations.
It gives you the tools to make data-driven staffing decisions while improving the employee experience and customer satisfaction.
Key
Benefits:
Up to 30% cost reduction with optimized staffing
Improved employee engagement through flexible scheduling
Seamless integration with CRM, Five9, and contact center software
Real-time performance analytics for every agent
+40% forecasting accuracy powered by AI
Why Choose
Verint WFM?
Unlike traditional workforce tools, Verint Workforce Management Software offers:
AI-driven automation that reduces manual planning.
Cloud scalability to adapt to your operation’s growth.
Custom dashboards with real-time
KPIs.
Omnichannel visibility—track calls, chats, and digital interactions.
Workforce optimization for both in-office and remote agents.
Stop guessing. Start managing with precision.
Designed for Modern Contact Centers
Verint WFM integrates effortlessly with Five9, Genesys, NICE, and other leading contact center platforms to deliver next-level workforce management.
Whether you manage 20 or 2,000 agents, Verint ensures:
Optimal shift scheduling.
Balanced workloads.
Predictive analytics to anticipate demand.
Accurate service-level adherence.
Empower your supervisors and agents with actionable insights — in real time
Get Your Personalized Demo
Proven Results from Verint Workforce Management
40% improvement in agent efficiency.
25% reduction in operational costs.
+30% increase in customer satisfaction (CSAT).
35% faster response and resolution times.
When your workforce performs better, your customers feel it.
Experience the difference with Verint WFM.
ICQ24: Your Strategic Verint Partner in LATAM & the U.S.
At ICQ24, we help companies implement, optimize, and scale Verint WFM to achieve measurable success.
We provide:
Seamless CRM and AI integrations.
Continuous support and optimization.
Expert training for your supervisors and agents.
Consulting and configuration tailored to your
contact center.
Don’t Wait to Transform Your Operation
Stop losing hours and money to inefficient scheduling.
Discover how Verint Workforce Management Software can revolutionize your contact center’s performance — starting today.
Schedule Your Free Live Demo Now
See Verint WFM in action and boost efficiency instantly.
