Who We Are?


At ICQ24, we are the key strategic partner for digital transformation and business success in Latin America. We combine expert consulting, cutting-edge technology, and flawless execution to optimize critical operations and enhance the customer experience.

We specialize in solutions for Contact Centers, Help Desks, and Project Management, and we stand out for our comprehensive and expert support. We build long-term strategic partnerships, working closely to understand challenges, design effective strategies, and deliver measurable results for your company.

Our commitment is to guide our clients through technological complexity with integrity and purposeful innovation, ensuring they achieve their most ambitious goals. We are a dedicated team focused on driving your evolution and growth.

At ICQ24, we’re more than an implementer, we’re your strategic partner:

Strategic Solutions and Tangible Results:

Consulting + Execution = More efficient operations.

Agility and Continuous Adaptation:

More agile, flexible, and high-quality projects.

Proven, Results-Oriented Methodology:

We support you through Diagnosis, Implementation, and Evaluation.

Proven Experience in LATAM:

Over 8 years of experience, 50+ clients, and multiple certifications.

We Have a Global Presence



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United States

Headquarters.

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Colombia

Business Development Center.

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Puerto Rico

Business Development.

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Dominican Republic

Project Office Development Center.

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Mexico

Business Development.

  MISSION 

At ICQ24, we drive your digital transformation as a strategic partner. Through expert consulting and the implementation of cutting-edge technology, we optimize your company’s critical processes and support you with comprehensive, high-value solutions that deliver measurable results — ensuring your business success.

 VISION

By 2030, to become the preferred strategic partner in our key markets. To be recognized as trusted consultants and expert implementers, driving customer experience transformation and operational efficiency with excellence.

Corporate Values

 Alianza Estratégica

To be your trusted long-term partner. We commit to your vision, co-creating and executing the strategy to achieve your goals. Your success is our shared objective.

 
Excellence in Execution

Entregar soluciones tecnológicas impecables y confiables. Aplicamos nuestra metodología probada con precisión y autonomía, garantizando calidad y valor desde el inicio en cada implementación.​

 
Innovation with Impact

Aplicar tecnología de vanguardia de forma inteligente para resolver tus desafíos y generar resultados medibles. No innovamos por innovar, sino para optimizar tus procesos y darte una ventaja competitiva real.

 
Integrity and Expert Guidance

Actuar siempre con honestidad, transparencia y ética. Te guiamos con nuestro expertise técnico y visión de negocio para asegurar que implementes las soluciones más efectivas, construyendo una relación de confianza sólida..​

Strategic Partnership

To be your trusted long-term partner. We commit to your vision, co-creating and executing the strategy to achieve your goals. Your success is our shared objective.

Innovation with Impact

To apply cutting-edge technology intelligently to solve your challenges and generate measurable results. We don’t innovate for the sake of it — we innovate to optimize your processes and give you a real competitive advantage.

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Excellence in Execution

To deliver flawless and reliable technological solutions. We apply our proven methodology with precision and autonomy, ensuring quality and value from the very start of every implementation.

Integrity and Expert Guidance

To always act with honesty, transparency, and ethics. We guide you with our technical expertise and business vision to ensure the most effective solutions are implemented, building a strong and trusted relationship.