Agent Assist
Drive customer service excellence with real-time artificial intelligence. Empower your agents to be more informed, engaged and focused on customer needs.
- Promotes better interactions
- Improve customer experience
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Speed up agent onboarding
Resource Optimization
Optimize your contact center with Agent Assist: Reduce costs, improve the efficiency of your agents and increase customer satisfaction. Enhance your service with the best technology!
Five9 Agent Assistance
Five9 Agent Assist uses AI and machine learning to improve agent interaction and deliver a more human experience to customers.
higher value interactions
Leverage AI to reduce costs, increase efficiency, and deliver exceptional customer experiences that build loyalty.
Reduce average times
Reduce average handling time (AHT) to improve your company's CX
Improve the agent experience
Constant support for agents generates better interaction between the agent and the user
Empower your team with AI
Five9 Agent Assist Studio is an easy-to-use tool that offers intuitive management in Five9 unified administration. It facilitates seamless context transfer, improves agent engagement and customer satisfaction by reducing mundane tasks, and enables users to deploy AI models without specialized technical expertise through AI Model Manager.
Advise and support the leader
Five9 Agent Assist uses conversational AI and machine learning to transcribe calls, automatically display actionable insights, and provide real-time intelligence and agent training, which can dramatically improve customer experience and agent productivity and create better business outcomes.
AI Checklist
It's a new feature that allows businesses to easily create a personalized checklist of key tasks for agents to complete during interactions. Agent Assist will then automatically track the verbal actions taken, based on the defined conversation flow, so that agents effectively handle interactions and automatically flag them in real time.
ICQ24 Certifications
Discover our excellence backed by quality certifications at ICQ24. We guarantee reliable and professional services to meet your needs with certified standards that support our dedication and commitment to you.
Request a demo now.
Contact our advisors so they can help you find the right solution for your business. .