Intelligent Virtual Agent
Discover the Intelligent Virtual Agent (IVA) of ICQ24. Delivers a conversational and engaging experience on voice and digital channels. Raise your company's performance to a higher level in satisfaction and efficiency.
- Improve your user experience
- Proporciona soporte técnico
- Make payments
The Impact of the Advanced Virtual Agent
Five9's AI-powered intelligent virtual agent automates interactions and provides real-time support to improve customer experience and reduce operational costs for businesses of any size.
Quotes
Schedule appointments 24/7 and receive timely reminders.
Card payments
Provide automated PCI-compliant credit card payment processing.
Order Search
Enables customers to check order status 24/7, including VAT.
Password reset
Enables customers to check order status 24/7, including VAT.
Customer experience
Create connected customer journeys and solve their problems the first time. Five9's advanced customer experience platform simplifies business interaction with customers across their preferred channels, delivering an intuitive, personalized and humanized experience quickly and effectively.
Certifications
Discover our excellence backed by quality certifications at ICQ24. We guarantee reliable and professional services to meet your needs with certified standards that support our dedication and commitment to you.
Frequent questions
Clarify your doubts about VAT with our Frequently Asked Questions! Find simple and clear answers to the most common tax questions. We are here to guide you and simplify your understanding
Un asistente virtual es un programa informático diseñado para interactuar con los usuarios de manera autónoma, emulando la capacidad de comprensión y respuesta similar a la de un humano.
Los asistentes virtuales se utilizan comúnmente para brindar soporte al cliente, automatizar tareas rutinarias, proporcionar información, realizar transacciones y más.
Although both terms are often used interchangeably, a virtual assistant generally implies a more advanced level of processing power and language understanding compared to a simpler chatbot.
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