With features such as self-service portal and knowledge base, it boosts efficiency and improves user satisfaction in IT environments.

  • ITSM
  • Customer service
  • Human Resources
  • Finance

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La Eficiencia de Jira

Optimize IT service management with Jira Service Management, centralizing incidents, requests and changes for an efficient and exceptional experience.|

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Unificada y segura

Each team can operate independently

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Boost your Service

Provide a platform without the burden of heavy and rigid processes

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Escala de manera eficiente

Eliminate repetitive tasks and manual processes

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More than 45,000 companies

They have Jira Service Management

La solución ITSM que une equipos de TI, desarrollo y negocios  

 
Nuestra solución ITSM une sin fisuras a los equipos de TI, desarrollo y negocios, facilitando la colaboración y eficiencia. Simplifica la gestión de servicios y optimiza la comunicación para impulsar el éxito conjunto de tu empresa.

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Aportar valor de forma más rápida 

 
Tailor Jira Service Management to meet your unique needs. 

Authorize all teams, from IT and HR. H H. to legal, set up a help desk quickly and continually scale it. Delivers fast, great service experiences without the complexity of traditional ITSM solutions

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Frequent questions

Questions? We have answers. Explore our Frequently Asked Questions section on ICQ24 for quick and clear solutions. We simplify information so you find what you need, when you need it. Your peace of mind, our priority.

It offers a powerful incident tracking system, change management, resulting in faster customer response and higher overall productivity.

It easily integrates with a variety of tools and platforms, ensuring a smooth transition and continuity of operations.

Offers flexibility and customization to fit your company's specific processes, such as automating repetitive tasks

Jira Service Management Benefits 

Jira Service Management automates repetitive tasks such as ticket assignment and request routing, allowing our agents to focus on problem resolution instead of manual processes, thus optimizing operational efficiency.

Our personalized self-service portal, powered by Jira Service Management, allows customers to find answers to their questions quickly and easily, reducing the workload of our support team.

The tool enables accurate tracking of Service Level Agreements (SLAs), ensuring we meet response and issue resolution deadlines agreed with our customers.

The tight integration between Jira Service Management and Jira Software facilitates collaboration between development and support teams, resulting in faster and more efficient resolution of issues.

Jira Service Management provides detailed reports on support team performance, allowing us to identify areas for improvement and make data-driven decisions.

The solution is highly scalable, meaning we can adapt it as we grow and face new challenges in customer service management.

Nuestras Certificaciones


Discover our excellence backed by certifications directly from the factory  ​ Atlassian . Garantizamos servicios confiables y profesionales para satisfacer tus necesidades con estándares certificados que respaldan nuestra dedicación y compromiso contigo.

 

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