Our solution simplifies the setup of call recordings, including inbound programs, outbound campaigns, and third-party segments. But here's the special touch: we capture not only voices, but also customers' intentions using voice recognition (IVR)

Our solution creates an intelligent pause in call recordings when sensitive information is collected under PCI standards. Confidential information becomes strategic silence, while the agent's screen freezes in that moment. Thus, every detail remains safe and visible during playback, offering a perfect way to protect privacy and review necessary information without interruptions in the conversation.​

 Our innovative solution records interactions in real time, capturing not only calls but also screen information. Whether through random recordings or following client-specific rules, we provide a personalized approach to evaluate and improve service quality. With our technology, each conversation becomes a valuable treasure trove of learning and continuous improvement, allowing you to elevate the customer experience to exceptional levels.