Transform customer service with Five9 on ICQ24. Create personalized interactions across multiple channels with AI. Route customers to the right agent, empower your agents with step-by-step guides, and offer intuitive self-service. Sync interactions with CRM, monitor performance, and discover why over 2,000 customers trust Five9.
ICQ24 is the Gold Global Partner Award 2023, a pioneer in Latam par excellence, these are our certificates:
- Improve productivity
- Facilitates collaboration
- Increase efficiency
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IVA
Automate repetitive tasks with Five9 Intelligent Virtual Agent so your human agents can focus on higher-value work.
Agent Assist
Empower your agents to be more productive with AI. Offer real-time guidance and drive better interactions
QM
Motivate operators for exceptional experiences, facilitate their growth with detailed performance information and highlight strengths.
Speech Analitycs
Analiza llamadas para identificar tendencias y oportunidades, sin necesidad de indicar qué buscar.
Global Partner Award 2023 by Five9
ICQ24 has been recognized with Five9's prestigious Global Partner of the Year Award 2023. This award is a testament to our unwavering commitment to excellence and our focus on providing our customers with exceptional experiences.
Revolutionize the experience
Five9's Intelligent Cloud Call Center and Contact Center Software Delivers a More Human Experience
Collaborative intelligence
Combine agent service with AI and automation to empower contact center staff, increasing agent productivity and providing more choice to customers.
Practical AI
Reduce costs and increase productivity with artificial intelligence. Offer self-service with Five9's Intelligent Virtual Agent and real-time advice with Agent Assist for immediate results.
WFO Optimization
Implementing WFO can increase ROI and reduce expenses by improving agent productivity and first-contact resolution in your contact center.
Channel choice
Digital engagement solutions allow customers to choose how to communicate (voice, email, chat, SMS, social media) while keeping their previous interactions visible across all channels.
Contact center software
El software inteligente para centros de contacto y centros de llamadas en la nube de Five9 ofrece una experiencia más humana. Con Five9 puedes adaptar el tamaño de la solución a tu personal, flujos de trabajo e infraestructura actual con herramientas basadas en la nube y configuraciones flexibles que te permiten respaldar su negocio a medida que evoluciona en el futuro.
Migra a la nube para transformar su centro de contacto con Five9.
