Do Your Customers Have to Deal with “Intelligent” Virtual Agents That Sound Robotic, Rigid, and Ineffective?

It’s time to transform self-service into a more human, smooth, and personalized experience with the new generation of Virtual Agents powered by advanced conversational AI.

Access our live demo and see how our virtual agent interacts like a real human.

Why Aren’t Your AI Virtual Agents Meeting Expectations?

Today, many virtual agents have fallen behind and fail to deliver the experience your customers truly expect. We know you're facing challenges such as:

Robotic voices that create rejection.
Rigid, context-less conversations.
No ability to interrupt or change the flow.
No adaptation to accents or regions.
Interactions that end in frustration.

The result for your operation?

Dissatisfied customers who prefer to talk to a human agent.
Rising costs due to repeat contacts.
Low first-contact resolution rates.

The Solution to Your Challenges: Humanized Virtual Agents + Advanced Conversational AI

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At ICQ24, we’ve taken Intelligent Virtual Agents to the next level. Through advanced AI and a deep understanding of communication, we’ve created a hyper-personalized conversational experience with voices so natural your customers won’t notice the difference — delivering a superior CX and more effective AI-powered self-service in your Contact Center.

What Makes Our AI Virtual Agents Unique?

Hyper-Realistic and Personalized Voices: Accent Adaptation and Variety

Does your brand already have a signature voice? We can adapt your preferred voice talent for total consistency. We also offer a wide range of AI voices with authentic accents from different countries, so your customers feel right at home.

Conversations that Flow: Interruption and Natural Dialogue

Our Virtual Agents allow customers to interrupt at any time, ask questions, or change the topic. They can also resume the thread or adapt naturally — just like a human. The language is more natural and the conversation flows without the typical awkward pauses.

Total User Control: Flexible Interaction

We empower the user. During the call, your customer can request to change the agent’s accent or language. And if a human is needed, escalation is instant — transferring the conversation and full context to the right agent for a seamless continuation.

Guided Web Assistance and Multi-Tab Navigation

Our IVAs don’t just talk. They can guide the user step-by-step through your website or across different browser tabs, explaining how to complete forms, submit requests, or navigate complex processes.

This intelligent assistance also supports people with disabilities, making customer service more accessible, inclusive, and autonomous.

Transparent Web Experience

Web interactions are not only conversational — they also display a real-time transcription while the user speaks or interacts with the virtual agent, providing full transparency.

Revolutionize Your Contact Center with Virtual Agents Powered by Advanced Conversational AI

How Do ICQ24’s New Virtual Agents Work?

1

The user interacts via voice or web.

2

The IVA understands intents, extracts key data, and responds naturally.

3

It can connect to databases, CRMs, payment gateways, or scheduling tools.

4

Your user can:

a. Interrupt, correct, or ask questions.

b. Change the accent or virtual agent as many times as they want.

c. Escalate to a human instantly.

5

Every conversation is recorded and transcribed.

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Guided web assistance and multi-tab navigation are available.

No-code tools and ready-to-use templates.

What If You Try It Yourself?

Get immediate access to our private interactive demo.

Ask questions to our advanced AI virtual agent, test its accents by switching between agents, and experience real-time transcription. Discover firsthand how Virtual Agents with AI have evolved.

Try the live virtual agent now!