(WFO)
Workforce Management
An all-in-one workforce management solution designed to maximize productivity and minimize costs in contact center operations. Our advanced WFM platform allows industry leaders to optimize resource planning, shift scheduling, and staff management—ensuring that your business is always prepared to meet customer demand.
With Verint WFM, you can improve operational efficiency, boost customer satisfaction, and reduce labor costs, resulting in a better return on investment (ROI) for your company.
Benefits That Make a Difference
Using advanced AI algorithms, Verint WFM analyzes historical data and behavior patterns to generate highly accurate demand forecasts.
This allows contact center leaders to anticipate fluctuations in interaction volume, ensuring that sufficient staff is available at all times.
Automatically adjusts shifts based on real-time demand, ensuring the right agent is available at the right moment.
This flexibility translates into more efficient and agile customer service.
Gives your employees the ability to manage their schedules, request changes, and access performance information through a self-service portal. This boosts job satisfaction and engagement.
By ensuring there are always enough agents available, Verint WFM reduces wait times and improves first-contact resolution, enhancing customer satisfaction and brand loyalty.
Savings That Drive Success
Savings That Drive Success
Accurate planning and optimized scheduling minimize downtime and the need for overtime, stabilizing operational costs.
Increased Profitability Through Continuous Improvement
With detailed reports and real-time metrics, Verint WFM helps identify inefficiencies and continuously improve processes, leading to long-term profitability growth.
Lower Employee Turnover
Job satisfaction and scheduling flexibility reduce employee turnover, lowering the costs associated with hiring and training.
Operational Efficiency and Error Reduction
Process automation reduces the likelihood of human errors, ensuring efficient scheduling and staffing management.