An Expert Team for Every

Stage of Your Operation

We Support Your Operation at Every Stage

At ICQ24, we drive your growth — from strategy to execution — to understand and solve your challenges.

BEFORE

Diagnosis and Strategic Planning

  • ✔ Operational analysis: We identify opportunities to improve efficiency, workflows, and customer experience. 
  • ✔ KPI definition: We establish key metrics to measure impact.
  • ✔ Implementation plan: Customized roadmap and integration with key systems.
  • ✔Technology readiness: We ensure a smooth, frictionless transition.​

Success in implementation doesn’t start with technology — it starts with a strategy aligned to your business goals..

DURING

Implementation and Adaptive Configuration


  • ✔ System customization: We tailor workflows, routing, and automation. 
  • ✔  Communication optimization: We integrate channels and streamline processes.
  • ✔  Team training: Training for agents and supervisors.
  • ✔ Testing and fine-tuning: Operational validation before launch.

At ICQ24, we carry out agile and structured implementations, ensuring Five9 operates at peak efficiency from day one.

AFTER

Continuous Evolution and Strategic Support

  • ✔ KPI monitoring: We adjust strategies to improve efficiency. 
  • ✔ 20/7 support: Proactive assistance and continuous monitoring.
  • ✔ Ongoing optimization: Improvements based on data and trends.​
  • ✔ Scalable innovation: Integration of new features as needed.​

We become your strategic partner beyond implementation, making sure your Contact Center evolves and stays competitive through continuous optimization and specialized support.

Our Certifications


Certified partners for implementing smart solutions in your Contact Center, with a focus on automation, AI, and customer experience (CX).

Agile, Coaching & Change Management

Certified to lead agile teams, manage organizational change, and foster a culture of innovation.






ITSM

Certifications in IT Service Management, ensuring efficient and high-quality IT solutions.

latinum Solution Partner certified to optimize the management of your projects, teams, and workflows using tools like Jira and Confluence.