Is Your Contact Center Working Hard but Achieving Little?
It’s Time to Implement Advanced Conversational AI for More Profitable Operations

If your operation requires too many hands for repetitive tasks, if your digital service is fragmented, or if scaling campaigns efficiently is a challenge, it’s time for a smarter transformation.

​​Get to Know the Suite That’s Transforming Operations

Is Your Contact Center Struggling With These Challenges and Falling Short of Its Full Potential?

Fragmented Management Across Multiple Digital Channels

 Difficulty providing a consistent and efficient experience across WhatsApp, social media, and other touchpoints—creating information silos.

Slow, Error-Prone Operational Processes

 Agents overloaded with manual tasks for system integrations, workflow management, and data updates across platforms.

Lack of Visibility and Deep Analysis for Continuous Improvement

 Limited tools for automatic transcription and analysis of interactions, sentiment detection, objective quality evaluation, and actionable insights.

Need for Fast Adaptation and Practical AI Implementation

 Lack of agile AI and automation implementation, resulting in complex, costly projects.


Discover How to Overcome Your Challenges

ICQ24 Suite: Advanced Conversational AI for Smarter Contact Centers
The ICQ24 Intelligent Suite is the answer to your operational challenges. A unified ecosystem built by ICQ24 that integrates automation, conversational AI, advanced analytics, and omnichannel management to elevate your operation.
Here’s How Our Solutions Work

Integrate your Contact Center platform (like Five9) with CRMs, ERPs, and AI engines (e.g., OpenAI) to simplify workflows, reduce times, and free agents from repetitive tasks.

How Does It Impact Your Operation?

  • Automates repetitive tasks with AI bots (OpenAI).
  • Seamlessly integrates Five9 with CRM, ERP, and other channels.
  • Dramatically reduces AHT and increases First Contact Resolution (FCR).
  • Deploys smart workflows between systems, optimizing information transfer.

Main Use Cases

Backend operations: middleware, system orchestration, operational bots, and advanced integrations.



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Centralize and automate WhatsApp, Instagram, Facebook, TikTok, and YouTube from a single interface—enabling effective outbound campaigns and 24/7 personalized AI-powered service.​

 How Does It Impact Your Operation?

  • Manage all digital channels from one interface.
  • Launch automated outbound campaigns with templates.
  • Deliver 24/7 service without adding workload, across text and social media.
  • Automate repetitive tasks with AI bots.

Main Use Cases

Digital service front-end: social media management, WhatsApp bots, multichannel inbox, outbound campaigns.



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Take quality and analysis to the next level with automated transcription, real-time interaction evaluation, sentiment and intent detection, and actionable insights for continuous improvement and coaching.

How Does It Impact Your Operation?

  • Automatically transcribes calls and chats with AI.
  • Evaluates script adherence, tone, CSAT, and CX Score.
  • Suggests conversation topics, flags common errors, and identifies improvement areas for agents.
  • Integrates with dashboards for visual, actionable feedback.

Main Use Cases

Post-contact and supervision: quality analysis, continuous improvement programs, agent coaching, audits, operational dashboards.

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Together, These Tools Create a Continuous Optimization Cycle They free your agents, improve efficiency, and elevate service quality across your entire operation.

The Impact of a More Connected, Intelligent, and Strategic Contact Center


Intelligent Automation

Reduces repetitive operational tasks and frees agents for strategic work.

True Omnichannel Experience

Integrates voice, text, WhatsApp, and social media in one place.


Actionable Quality Insights

Evaluates script adherence, tone, intent, and sentiment—improving coaching.

Optimized Times and Metrics

Reduces AHT, improves FCR, and accelerates time-to-resolution with smart workflows.

Full Visibility for Leaders

Integrated dashboards with key metrics and data-driven recommendations.


Generate Even Greater Impact Across Your Operation

Results That Matter: The Tangible Value of Implementing Advanced AI


60–75% reduction in manual operational tasks

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40–50% decrease in AHT thanks to smart workflows and integrated bots

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25–35% increase in First Contact Resolution (FCR)


Up to 30% greater efficiency in automated outbound campaigns


+1.5 points improvement in CSAT for digital service


Up to 80% of supervisor time freed for higher-value tasks​

Transform Your Contact Center into a Smart Operation with ICQ24 Suite

You don’t need more tools. You need them to work together—intelligently.

With ICQ24 Suite, your channels, agents, and customers operate in harmony. Automation, analytics, and omnichannel power—so you can achieve more with less effort.

Discover How to Make Your Contact Center Smarter

¡Book a Demo!