Automatic Quality Management
Designed for companies looking to maximize operational efficiency and enhance the customer experience, this solution fully automates quality monitoring—eliminating manual processes and reducing the risk of human error.
Powered by advanced AI, Automatic QM evaluates 100% of voice and digital interactions in real time, ensuring every conversation meets the highest quality standards.
Benefits That Make a Difference
100% Real-Time Automated Supervision
Monitor and evaluate 100% of your contact center’s voice and digital interactions—ensuring complete visibility into every customer conversation. Say goodbye to random manual reviews. With this solution, you gain full, real-time control over interaction quality, 24/7.
Automatic Detection of Improvement Opportunities
With artificial intelligence and natural language processing (NLP), Automatic QM automatically identifies areas where agents can improve. From spotting training opportunities to suggesting corrective actions, the tool helps you strengthen your team’s skills without the need for manual review.
Unbiased and Consistent Evaluation
By removing human intervention, Automatic QM guarantees fair and objective evaluations of all interactions. This eliminates bias and subjective errors, providing a consistent approach to quality measurement and ensuring all agents are assessed using the same standards.
Continuous Improvement Through Instant Feedback
Thanks to automatic and immediate feedback, agents receive personalized insights that help them continuously improve their performance. This not only speeds up the training process but also promotes a culture of continuous growth across your team.
Savings That Drive Success
Labor Cost Savings
By automating 100% of the quality review process, there’s no longer a need for a large team of supervisors or quality analysts to manually evaluate interactions.
This significantly reduces the amount of staff required for evaluations—leading to substantial cost savings.
Evaluation Time Savings
All interactions are evaluated instantly, eliminating the time typically spent selecting and manually reviewing samples. This speeds up the quality management process, resulting in faster responses and quicker agent performance improvements.
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Training and Continuous Improvement Savings
The system proactively identifies specific areas where agents need improvement, allowing you to create more efficient and targeted training programs. This saves time and resources on unnecessary training and accelerates agent performance optimization.
Long-Term Savings: Scalable Without Extra Costs
Automatic Quality Management is highly scalable, meaning it can handle increasing volumes of interactions without a proportional rise in operating costs. As your business grows, there’s no need to expand your evaluation teams or infrastructure—the system easily manages the additional workload.
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Automatically Evaluate 100% of Your Interactions!
Ensure top quality in every conversation.
Maximize efficiency with advanced AI!