(QM)
Quality Management
An all-in-one quality management solution designed to improve service quality and the customer experience in contact centers. Its focus on interaction evaluation and performance analysis enables organizations to identify areas for improvement and optimize agent performance.
With Verint QM, your company can ensure high-quality customer service, increase user satisfaction, and promote continuous improvement in your operations.
Benefits That Make a Difference
Improved Service Quality
Provides tools to evaluate customer interactions across multiple channels (Voice, Chat, Email), ensuring that a high service quality standard is maintained.
Personalized Training
Facilitates the creation of personalized training programs based on individual agent performance, enhancing their skills and competencies.
Performance Analysis
Enables detailed performance analysis of agents through the evaluation of recordings and continuous feedback, helping to identify best practices and areas for improvement.
High Return on Investment
By improving service quality and customer satisfaction, additional revenue is generated, and costs are reduced, significantly contributing to the company’s profitability.
Savings That Drive Success
Reduction in Training Costs
The implementation of personalized training programs, based on agent performance analysis, significantly reduces training costs, making the investment more effective and targeted.
Improved Customer Retention
By improving service quality, customer retention increases. This results in considerable savings, as acquiring new customers is typically much more expensive than retaining existing ones
Increased Agent Productivity
Verint QM helps agents become more efficient in their work, allowing them to handle a higher volume of interactions without increasing headcount, thus reducing labor costs.
Resource Optimization
By identifying and eliminating inefficiencies in processes, a more effective use of available resources is achieved, contributing to the reduction of operational costs for the organization.
Make the Leap to Efficiency!
Verint Quality Management is the solution you need to manage service quality in your contact center.