Outbound Challenges
Managing outbound calls comes with a range of challenges that can hinder efforts to increase customer contact rates. These obstacles not only impact operational efficiency but can also affect customer satisfaction—and ultimately, your business results.
Here Are Some Key Challenges
…that companies need to address:
Challenges to Overcome
Unproductive Contacts
Between 15% and 25% of your calls fail to reach the customer or result in very short conversations.
That’s wasted time and resources!
Results:
+20% more productive calls thanks to AI-powered voice recognition.
Unproductive Costs
Empty automated messages only increase customer dissatisfaction by leaving them without the support they need—while also driving up operational costs.
Results:
Save up to $7.00 per agent per month by disconnecting voicemail early using Early Media (2:1 dialing).
Channel Optimization
High dialing rates in outbound campaigns can become difficult to manage without a well-optimized strategy. This can lead to traffic overload, saturating carriers and reducing call delivery—ultimately impacting performance.
Results:
25% reduction in PSTN (Public Switched Telephone Network) channel usage by instantly freeing up resources through fast voicemail detection. Greater efficiency, lower cost.
False Positives
Up to 35% of calls are lost due to voicemail misidentification, leading to unnecessary costs and missed valuable opportunities.
Results:
- +70% increase in calls lasting over 20 seconds
- -60% in disconnected calls using artificial intelligence
DIDs Marked as SPAM
Your own DIDs (ANIs) being flagged as SPAM by customers reduces the effectiveness of outbound campaigns, lowers contact rates, and increases costs due to lack of number rotation and outdated databases.
Results:
Only 15% of DIDs marked as SPAM by customers when using destination-based rotation strategies and multiple carriers.
Carrier Effectiveness
There is often limited visibility into the success rate of calls delivered through carriers, mainly due to the lack of detailed reporting on successful connections.
Results:
+5% average increase in calls successfully delivered to customers using retry strategies.
Legal Compliance
Each country or region enforces its own regulations to manage the high call traffic generated by BPOs using predictive dialers. These rules aim to reduce carrier network strain and minimize customer complaints.
Results:
We comply with 12 key regulations, optimizing call retries, accelerating agent connection times, and ensuring call security with STIR/SHAKEN—a protocol that verifies the authenticity of calls.
World-Class Performance
Managing multiple languages, regions, and carrier patterns in outbound campaigns can become complex without an automated strategy—making it difficult to improve contact rates and impacting overall results.
Results:
Khomp has successfully supported contactability optimization in 40 to 60 countries worldwide.
Integration Systems
Many companies use various external systems (such as CRMs or databases) to manage outbound campaign information. Without proper integration, call routing becomes inefficient—leading to errors, delays, and poor resource allocation, which negatively impacts productivity and customer satisfaction.
Results:
Integration of 3 systems through SIP, API, CRM, and databases to enhance interoperability.
Scrum | Kanban | Lean
Entendemos que la administración de proyectos es crucial para el éxito de tu equipo.
Con nuestra experiencia en metodologías como Scrum, Kanban y Lean, ofrecemos soluciones que aportan orden y eficiencia a tus procesos. Transformamos la manera en que gestionas tus proyectos, ayudandote a superar desafíos y a alcanzar tus objetivos de manera más efectiva.
Si buscas mejorar resultados en la gestión de proyectos y alcanzar una mayor eficiencia, contactanos y descubre cómo ayudarte a lograrlo.
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