Global Partner Award 2023 por Five9

 

ICQ24 ha sido reconocido con el prestigioso Global Partner Award del Año 2023 de Five9. Este premio es un testimonio de nuestro compromiso inquebrantable con la excelencia y nuestro enfoque en brindar a nuestros clientes experiencias excepcionales.

Estamos agradecidos por el apoyo y la confianza de nuestros valiosos clientes que han sido parte integral de nuestro viaje. Su continuo éxito y satisfacción son la fuerza impulsora detrás de nuestros esfuerzos incansables por mejorar nuestros procesos y servicios.​

Five9 Named a Leader in Gartner® 2023 Magic Quadrant™ for Contact Center as a Service


Certifications

 

 
Transform customer service with Five9 on ICQ24. Create personalized interactions across multiple channels with AI. Route customers to the right agent, empower your agents with step-by-step guides, and offer intuitive self-service. Sync interactions with CRM, monitor performance, and discover why over 2,000 customers trust Five9.

ICQ24 is the Gold Global Partner Award 2023, a pioneer in Latam par excellence, these are our certificates:


  • Improve productivity
  • Facilitates collaboration
  • Increase efficiency


Revolutionize the customer experience

Five9's Intelligent Cloud Call Center and Contact Center Software Delivers a More Human Experience


Collaborative intelligence

Combine agent service with AI and automation to empower contact center staff, increasing agent productivity and providing more choice to customers.


Practical AI

Reduce costs and increase productivity with artificial intelligence. Offer self-service with Five9's Intelligent Virtual Agent and real-time advice with Agent Assist for immediate results.


WFO Optimization

Implementing WFO can increase ROI and reduce expenses by improving agent productivity and first-contact resolution in your contact center.


Channel choice

Digital engagement solutions allow customers to choose how to communicate (voice, email, chat, SMS, social media) while keeping their previous interactions visible across all channels.

Contact center software _

 
Five9's intelligent cloud call center and contact center software offers a more human experience. With Five9 you can right-size the solution to your current staff, workflows, and infrastructure with cloud-based tools and flexible configurations that let you support your business as it evolves in the future. 

Migrate to the cloud to transform your contact center with Five9.

I want advice

Top Five9 Tools 

VCC

Automate repetitive tasks with Five9 Intelligent Virtual Agent so your human agents can focus on higher-value work.

Agent Assist

Empower your agents to be more productive with AI. Offer real-time guidance and drive better interactions

WFO 

Engage agents wherever they work with a powerful set of workforce optimization tools.

QM

Motivate and manage operators to deliver exceptional customer experiences 

Speech Analitycs

Analyze calls to identify trends and opportunities, without needing to tell you what to look for. 

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