Gain Full Visibility. Ensure Quality in Every Interaction.

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Ever felt blind to what’s happening in real time on your team?

You wait for quality reports — but by the time they arrive, it’s too late.

Verint Quality Management (QM) gives you real-time visibility into agent performance, so you can intervene instantly.

Elevate QA. Improve CX. Coach Smarter.


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You’re Not Alone — Many Contact Centers Still Struggle With:

With Verint QM, you replace that reactive chaos with proactive excellence.

Delayed quality reports that arrive too late.  

No insight into emotion or sentiment.  

Evaluations biased by human error.  

Manual, inconsistent QA methods.  

Coaching decisions made in the dark.


What Verint QM Can Do for You  

AI-Based Automatic Quality Evaluation

Automatically evaluate 100% of voice & text interactions. No sampling.

Eliminate manual grading, bias, and missed calls.

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Predictive Performance Analytics

Anticipate agent issues before they occur. Track trends and take proactive action.

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Emotion & Sentiment Detection

Detect frustration, tone shifts, and customer sentiment to catch trouble early.

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Automated Coaching & Recommendations

Generate coaching suggestions based on actual performance.

Targeted feedback, not generic reviews.

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Call Recording & Compliance Integration

Secure and automate compliance with PCI, HIPAA, GDPR, and other standards.

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Seamless
Integrations

Works with Five9, Genesys, NICE, etc., to enrich your contact center stack.

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Before

  • Operational audit: identify gaps & opportunities.
  • KPI definition & performance benchmarks.
  • Roadmap for integration of QM into your stack.
  • Technical readiness to ensure smooth rollout.

During

  • System configuration and customization.
  • Agent & supervisor training.
  • Real-time testing, adjustments, and pilots.
  • Integration with CRM, contact center tools. ​

After

  • Continuous monitoring + KPI review.
  • Proactive support & issue prevention.
  • Data-driven optimization and enhancements.
  • Scalable module additions (voice, chat, bots, etc. ).

Stages of Partnership: From Launch to Excellence

Tangible Benefits You Can Expect

20-30% reduction in supervisor grading time

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10-20% improvement in agent quality adherence  

15-25% faster call handling via improved feedback

Better coaching effectiveness that uplifts agent skill

Stronger consistency and compliance across all interactions

Learn more benefits for your contact center

Certified Verint Experts — deep domain knowledge  

Proven Implementation Methodology — fast, low-risk deployment  

Continuous Optimization — your QM evolves with you

Local Support in US & LATAM — bilingual, responsive team  

  Why ICQ24 + Verint QM?

At ICQ24, we don’t just deploy your software — we partner for your success.

  Increase the quality of your contact center with AI
Unlock Real Efficiency in Your Contact Center

Experience the power of Verint Workforce Management —

 the best workforce management software for modern contact centers.

  • Reduce costs
  • Optimize scheduling
  • Improve customer experience
  • Increase agent productivity

Request Your Demo Now and see how Verint WFM transforms your operation.


Let's talk today!