Do You Really Need More Agents or Just Better Planning?
  ​

High costs, low productivity, and long wait times aren’t staffing problems — they’re Workforce Management problems.

With Verint Workforce Management (WFM), you can forecast accurately, schedule smarter, and boost agent productivity with AI-powered insights.

The result: Fewer costs, better performance, and happier customers.


See how Verint WFM transforms your contact center ​​​​​​​​

The Reality of Most Contact Centers

 You’re doing everything right — yet chaos keeps coming back.

Idle agents during slow hours.
Overloaded teams during peak demand. 
Supervisors wasting hours on manual schedules.
Rising overtime and poor adherence.
Decisions made too late due to poor visibility .

It’s time for a smarter, automated approach.

Verint Workforce Management Software replaces inefficiency with precision.

Schedule a Demo and See How 

How Verint WFM Transforms Your Operation?

AI-Powered Forecasting

Predict future contact demand — calls, chats, emails — with precision using Workforce Planning Software and real-time AI insights.

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Automated, Dynamic Scheduling

Assign shifts automatically based on agent skills, workload, and SLA compliance.

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Real-Time Visibility & Monitoring

Track agent performance and schedule adherence in real time.

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What-If ​ Scenario Simulations

Test operational changes or new campaigns before implementing them.

K​​​​now mor​​​​e

Operational Impact You Can Measure
When you manage better, the numbers confirm it.

Operational Cost Reduction
(15–20%)

Align staffing levels with real demand, reduce overtime, and cut attrition.

Productivity Increase
(10–25%)

Ensure the right agents are active at the right times for maximum impact.

Administrative Time Savings
(40–60%)

Automate scheduling and empower leaders to focus on coaching and quality.

SLA & Compliance Adherence (>90%)

Maintain consistent service levels even during high-volume periods.

 

Your Contact Center’s Success, Powered by Verint & ICQ24

At ICQ24, we support your operation from strategy to execution, ensuring a seamless adoption of Verint Workforce Management.

Before Implementation

  • Strategic Workforce Planning and KPIs.
  • Full operational diagnosis and WFM roadmap.
  • Integration design with your CRM or Contact Center Software.

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During Implementation

  • System configuration and customization.
  • Team training and real-time testing.
  • Integration with or any existing platform.

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After Implementation

  • Continuous optimization and performance monitoring.
  • Proactive support and data-driven improvements.
  • Scalable innovation as your operation grows.

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Why Choose ICQ24 as Your Strategic Partner

More than an implementer, your strategic partner

Certified Verint — deep domain knowledge​
Continuous Optimization — ensuring your platform evolves with your business needs.
Certified Experts — guaranteeing smooth transitions and measurable results.
Proven Methodology — real outcomes, not just technology deployment.


Book a Consultation with Our WFM Experts​


Let's talk today! 


Unlock Real Efficiency in Your Contact Center

Experience the power of Verint Workforce Management —

 the best workforce management software for modern contact centers.

  • Reduce costs
  • Optimize scheduling
  • Improve customer experience
  • Increase agent productivity

Request Your Demo Now and see how Verint WFM transforms your operation.